Refund and Return Policy
Last Updated: 21 September 2025
Overview
We want you to be completely happy with your purchase. As our products are made to order through our print-on-demand partner, we’ve outlined our return and refund policy below to ensure full transparency.
Refunds and exchanges
All of our items are made to order, which means we donot accept returns or exchanges unless the product is damaged or there is a manufacturing error.
We cannot offer refunds or exchanges for:
- Wrong size ordered
- Incorrect color selection
- Change of mind
Please double-check your order details before placing it.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@theirishhorizon.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Refunds and reprints for damaged or incorrect items
We will gladly replace or refund your order if:
- Your item arrives damaged
- There is a manufacturing error
- You received the wrong product or size
You must contact uswithin 30 days of product delivery.
Please get in touch with us using the “Submit issue” form and provide clear photos showing the issue (see guidelines below).
If the issue is verified, we’ll offer a free replacement or a full refund. There is no need to return the damaged product.
Evidence requirements
To facilitate a quicker resolution of your issue, we strongly recommend including photo or video evidence when contacting us.
| Issue | Required Evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) | A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5″ for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) | A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (withsome exceptions) and +/- 0.5” for baby clothing. |
| Delivery-related product damage | A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
| Reprinted item has the same issue as the original item | A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Unsuccessful deliveries
If a delivery fails due to an incorrect address or the package is unclaimed:
- You can request a reprint at anadditional cost, or
- Choose apartial refund (shipping fees and production costs may not be refundable)
How refunds are issued
Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider but typically takes5–10 business days.
Need help?
Contact us at for questions related to refunds and returns.
If you experience any issues with your order, please contact us at:orders@theirishhorizon.com
Include your order number and relevant photos, and we’ll get back to you as soon as possible.